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Director of Client Services

North America

Job Type

Full Time

Workspace

Remote

About the Role


We are looking for a part-time Marketing and Communications Manager to develop and execute marketing and communications strategies to promote the American Offshore Wind Academy's programs, initiatives, and events. As a remote role, the Marketing and Communications Manager will communicate with stakeholders, create engaging content, manage social media accounts, plan and execute b2b and b2c events, and work with the team to manage and improve the website’s content.


Responsibilities

  • Serve as the main point of contact for key clients.

  • Build and maintain strong, long-lasting client relationships.

  • Understand client needs and develop strategies to meet their goals.

  • Identify new business opportunities within existing accounts.

  • Collaborate with the sales and marketing teams to drive growth.

  • Develop strategies to expand the Academy's client base.

  • Ensure the successful delivery of training programs to meet client expectations.

  • Work closely with internal teams to guarantee high-quality service.

  • Resolve any issues or concerns raised by clients promptly.

  • Gather client feedback and incorporate insights into program development.

  • Continuously assess and improve service delivery processes.

  • Prepare regular reports on client interactions, sales, and forecasts.

  • Provide insights and recommendations based on performance metrics.


Qualifications

  • Bachelor's degree in Marketing, Communications, Public Relations, or related fields

  • Minimum of 5 years of experience in Marketing or Communications

  • Demonstrated success in developing and executing marketing campaigns and initiatives

  • Exceptional written and verbal communication skills and ability to write content aligned with branding and messaging guidelines

  • Excellent interpersonal skills, attention to detail, and project management skills

  • Experience with social media management, event planning, media relations, and website content management systems

  • Ability to work independently and remotely with cross-functional teams effectively.

  • Experience with renewable energy, offshore wind, and environmental initiatives is a plus


How to Apply

Please submit your resume and a cover letter detailing your relevant experience to info@aowacademy.com


The American Offshore Wind Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


About Us

American Offshore Wind Academy is a pioneering initiative driven by senior leaders within the offshore wind industry who are committed to advancing and strengthening the sector in the United States and worldwide through comprehensive education, training, and collaboration.

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